6 hours

ATM Specialist

Bank of Hawaii
Oahu, HI
  • Job Code

ATM Specialist-1800331

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as an ATM Specialist

Under the general direction of the ATM Servicing Manager, this position reviews day to day activities of ATM operations relating to cash settlement and balancing. Provides follow-up on inquires and disputes to ATM transactions.  Reviews operational reports daily to identify trends, fraudulent activities, or operational improvements. Assist in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • ATM Deposit Balancing Reporting, Researching and Recording. Working independently, creates daily reports to identify names of customers who deposited cash at ATMs and the amount deposited may not be accurately recorded by the system.  Performs research and ensures the proper credit and debit of accounts. 
  • Operational Reporting.  Performs daily review of all ATM operational reports and under the direction of the ATM Servicing Manager implements action plans to ensure ATMs are performing at peak levels. Prepares weekly and month end reports and updates as part of an operational dashboard to communicate to management.
  • Customer & Internal Stakeholder Support. Supports the ATM Servicing Manager by receiving, researching, resolving, and responding to inquiries from customers, branches, and other departments timely and efficiently. 
  • Dispute and Charge-off Reporting. Responsible for accurate dispute and charge off reporting and trending analysis to support management review and action plans to mitigate and prevent future losses. 
  • Performs all other miscellaneous responsibilities and duties as assigned.



…if you come to us with these qualifications…


  • High School Diploma or GED.



  • Minimum 2 years of accounting or bank operations experience


Technical Skills:

  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, MS Access and PowerPoint) or similar software. 
  • Knowledge of or ability to use bank software. 
  • Able to analyze data and develop spreadsheets.


Other Job Qualifications:

  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities. 
  • Must be a team player and self-starter. 
  • Able to work evenings, weekends and holidays, as necessary and assigned.



Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Apr 25, 2018, 3:26:01 PM
Unposting Date Ongoing


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Bank of Hawaii
Oahu, HI

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Oahu, hi

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