1+ months

Cash Management Service Representative - 2000075

Bank of Hawaii
Oahu, Hawaii
  • Job Code

Cash Management Service Representative - 2000075

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. Weve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, were embracing change with our new 21st century banking. 

Its our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?
Are you ambitious?  Want to make a difference in peoples lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Cash Management Service Representative:
Under the direction of the Cash Management (CM) Service Manager, the Cash Management Service Representative is responsible for supporting the applicable business units and bank wide clients with cash management products and services including operational and servicing functions.   Provides support in building client relationships. If applicable or appropriate, assists in business units compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Well give you these important responsibilities
  • Acts as the direct liaison between Primary Relationship Officer (PRO), CM Sales Officer, CM Product Manager and other Bank of Hawaii units in fulfilling the CM servicing needs of the client.  Provide proactive service and support to clients and overall Team as a unit to meet servicing objectives. Participates in joint calls with sales and relationship officers. Maintain highest level of internal and external client service to meet Bank of Hawaiis standards. Responds and resolves all customer inquiries and requests (external and internal) via direct contact in person, by telephone, or in writing for all Cash Management Products and services. Makes recommendations to improve the processing of the operational and servicing functions. 
  • Assist in the establishment and implement of new CM products and services in applicable bank systems, creates customer file, and coordinates for proper documentations.  Adhere to all regulatory and compliance requirements, policies and procedures to ensure regulatory requirements are met.  Follows up with clients and other business units/teams for missing items.  Provides technical assistance/support to clients including conducting onsite or over the phone training as require.  Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to customers and internal business partners. 
  • Leads all servicing inquiries - Research and resolve customer inquiries, problems and initiates corrective actions to ensure complete satisfaction.  Initiate corrective action and follows up as needed to ensure that customers needs are met.  Handles all client requests proficiently and efficiently.  Actively accesses the various bank systems via computer terminals to obtain information necessary to complete various tasks.   Completes various forms, correspondence, memos and reports through computer applications.  May directly prepare written correspondence to both external and internal clients.
  • Computes, compiles and reviews monthly billings for all cash management products and service and executes related accounting functions. Identify reject billing items and perform research to correct for future billing and reprocess as applicable. Follows-up and advises relationship officer on delinquent accounts. Performs estimated calculations for service charges on various Cash Management products for prospective customers.  Maintains files and ensures credit requests (CR68s) for selected Cash Management products are completed.  Ensures clients utilizing payroll and ACH related services with credit grade 7 or worse are in compliance with credit requirements coordinates with the PRO and the payroll vendor.

if you come to us with these qualifications

  • High school diploma, G.E.D., or equivalent work experience. 

  • 1 - 2 years of commercial banking service experience in the following areas is preferred: Commercial deposits, Commercial loans, Cash Management. 

Technical Skills: 
  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems.

Other Job Qualifications: 
  • Demonstrated verbal and written communication skills.  
  • Must be analytical, detail oriented, organized.  
  • Ability to simultaneously manage multiple projects and assignments with varying deadlines.  
  • Must be able to meet deadlines and handle multiple priorities. 
  • Must be able to work evenings, weekends and holidays, as necessary and assigned.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Banking/Lending
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Feb 3, 2020, 6:41:42 PM
Unposting Date Ongoing


Posted: 2020-02-03 Expires: 2020-04-17
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Cash Management Service Representative - 2000075

Bank of Hawaii
Oahu, Hawaii

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