1 hour

Dispute Analyst

Bank of Hawaii
Oahu, HI
  • Job Code

Dispute Analyst-1800394

Does this sound like you?

Do you enjoy partnering with business units and providing a wide range of analysis?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?  Are you a self-starter, comfortable with interpreting data into useful analytics?  If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  You will work with the business to ensure the highest standards of stewardship and control are maintained, all while driving continuous improvement and innovation. Welcome to your tomorrow!


A day in your life as a Dispute Analyst:

Under the direction of the Manager/Supervisor of the Dispute Processing Center, this position is responsible for reviewing and researching customer’s disputed payment transactions while assisting with fraud detection and mitigation; and reviewing and analyzing customer transactions to identify and report suspicious activity in compliance with all applicable laws and regulations.  This position interacts with various business units, corporate security and risk partners to support the fraud detection and mitigation strategies of the Bank.  Also responsible for assisting in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. 


We’ll give you these important responsibilities…

  • Investigates incoming payment disputes to assist in detecting fraud, identifying trends, patterns, and other potential suspicious activity surrounding the claim.  Analyzes and researches claims involving multiple relationships and complex transactions.  Reviews, monitors, and tracks the results of suspicious activity reported.
  • Inputs, retrieves, and researches incoming payment disputes within regulatory guidelines and timeframes.  Prepares and submits documentation for chargeback, communication to internal business units and notification to external clients.  Effectively communicates, verbally and in writing with peers at other financial institutions, vendor support units, branch/department personnel, and with customers.  Understands and stays abreast of regulatory changes impacting the unit.
  • Serves as a point of contact and/or subject matter expert regarding the investigation of all suspicious claims with fraud detection and prevention qualified as suspicious activity.  Conducts training classes for employees.  Identifies and recommends changes to unit’s current processes to improve daily functions.  Performs quality review of investigations previously performed to ensure all procedures and policies were adhered to.
  • Participates in system testing of new and updated applications provided by vendors.  Communicates with the technology group to report and resolve any outstanding issues.  Participates in systems modifications and initiatives as necessary.  Performs preliminary and final functional/performance testing for new or upgraded systems/applications.  Participates in implementation of industry standard fraud tools.
  • Prepares and submits Electronic Incident Reports (EIR’s) to Corporate Security to provide information regarding a suspicious activity investigation.  Maintains information on customers with repeat alert activity. Submits a report on any Suspicious activity investigated. 
  • Performs all other miscellaneous responsibilities and duties as assigned.




…if you come to us with these qualifications…



  • Bachelor’s degree from an accredited institution or equivalent work experience.



  • Minimum two years of responsible work experience, banking experience preferred. 
  • Requires general knowledge of accounting principles.


Technical Skills:

  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems.
  • Must have strong spreadsheet proficiency and working knowledge of database systems.   


Other Job Qualifications: 

  • Possess strong communication skills, including verbal, written, and active listening skills.
  • Must project a positive, professional image and promote team effort. 
  • Should be analytical, detail oriented and able to analyze situations quickly to determine solutions and alternatives. 
  • Must be a demonstrated team player with the critical thinking and other skills to efficiently identify, define and resolve problems with positive results. 
  • Requires administrative and organizational skills with the ability to independently handle multiple tasks and priorities. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
  • Must be able to move/lift boxes up to 30 lbs.



All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jul 5, 2018, 8:27:31 AM
Unposting Date Ongoing
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Dispute Analyst

Bank of Hawaii
Oahu, HI

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Oahu, hi

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