1 day old

Enterprise Content Management Analyst

Bank of Hawaii
Oahu, HI
  • Job Code

Enterprise Content Management Analyst-1700859

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers. Now, we’re embracing change with our new 21st century banking.

It’s our IT team who helps us succeed in offering first class service in new and innovative ways. As a member of the Information Technology community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork. It motivates us to be decisive, work together to solve problems, and never settle for less than best.

Does this sound like you?
Are you ambitious? Want to make a difference in how your company operates? Are you a change leader? Do you thrive in an environment that leverages your abilities as a technology champion? Are you a self-starter and a forward thinker? If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii. Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as an Enterprise Content Management Analyst
Manages systems analysis and design to meet functional and organizational requirements of the corporation's business units; investigates new approaches and techniques for implementation. If applicable or appropriate, ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.

We’ll give you these important responsibilities…

Business Partnership
• Improves positive business relationships with business units and partners.
• Ensures technical staff is working with business users to understand and analyze their needs and define business requirements for new or existing systems
• Ensuring technical staff and business partners work towards alternatives and solutions to meet agreed requirements.
• Analyzes business partner operations to determine opportunities to streamline and automate business process.
• Understands changing business conditions and their impact on existing processes and operations.
• Ensures that the design and integration of proposed systems, software, and hardware solutions lead to the development and growth of business through effective use of technology.
• Drives project planning sessions with clients, business analysts and team members.
• Directs efforts and communicates project status, schedules and risk assessment.
• Negotiates and tracks agreements and commitments by facilitating communication between business units and IT.

• Coordinates and communicates status on issues, projects and other business activities.
• Understands the elements of overall department management to include: audit, compliance, policy management, budget management, business continuity, project management, resource management, service management, strategic planning, communication, and vendor management.
• Provides staff mentoring and coaching to foster a strong team atmosphere.
• Provides input for performance management and development opportunities of junior staff.
• Oversees the definition, design and project scope development for projects of varying complexity
• Researches and facilitates the development of new approaches and techniques for possible implementation individually or through staff. Works closely with management team to assure all systems are in line with long term strategy.
• Defines standards and methodologies that reflect industry best practices.
• Attends vendor conferences, training and site visits.
• Educates users on systems and processes and acts as an IT consultant.
• Coordinates project activities, conducts systems research and analysis, recommends alternatives, and ensures implementation.
• Educates the IT organization on the direction of the business and/or emerging technology

Production Maintenance
• Directs analysis of problems and ensures corrective actions are initiated up through resolution to affected customers in accordance with defined Service Level Agreements.
• Drives trouble-shooting efforts and inquiries for systems and product related questions.
• Plans training for IT professionals and end-users.
• Assures appropriate knowledge transfer through mentoring junior staff members, maintains system documentation, and demonstrates best practices
• Drives other technical teams to identify, research, and resolve problems with application systems, their associated interfaces, and underlying infrastructure.
• Escalates with appropriate vendor management for problem resolution.
• Manages application system updates to current revision levels and ensures that processes are in place to ensure that similar updates are applied to the underlying infrastructure and associated interfaces
• Gathers business requirements and translates them into internet/Web architecture to achieve business objectives.
• Provides appropriate documentation for design decisions, estimate assumptions, and performance metrics
• Provides software product administration, training and help desk support.

Systems Analysis
• Provides systems analysis and design to meet functional and organizational requirements
• Drives the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases.
• Ensures that systems designs align with Bank of Hawaii’s short and long term strategies.
• Determine feasibility of new projects by assessing support requirements, risk, and financial impact
• Plans and recommends architectural changes based on new or changing business requirements
• Evaluates and recommends new products, maintains knowledge of emerging technologies for application to the enterprise.

• Drives the application of industry standards toward the development of test plans as appropriate.
• Creates system test plan and participates in system testing individually or through assigned staff.
• Reviews test environments and processes and makes recommendations for improvement as appropriate for systems of varying complexity.
• Directs and executes system and/or acceptance testing.
• Works with business units and IT teams to define processes for conducting testing and reviewing results.
• Performs design and pre-implementation walkthroughs.
• Ensures development and the validity of a disaster recovery plan for an application
• Recommends and constructs appropriate test environments, plans and associated processes, from inception to conclusion of work effort

Vendor Management
• Implements and oversees processes for fulfillment of terms.
• Manages vendor relationships in accordance with Bank of Hawaii vendor management policies and procedures including the completion of annual scorecards where applicable.
• Drives to resolution issues and concerns with vendor performance especially where there is impact to production and project deliverables.
• Responsible for implementing the vendor relationship strategies; is able to communicate corporate standards and requirements to better align vendor support delivery.
• Actively participates in contractual negotiations and leads appropriate changes based on corporate IT standards and support requirements.
• Participates in the budget process. Continually seeks optimal value in service from vendors, reviewing and monitoring performance and return-on-investment metrics.
• Leads users in the assessment of vendor solution options, identifying risks, cost/benefits, and on-going support considerations.

…if you come to us with these qualifications…
  • Bachelor’s degree from an accredited institution or equivalent work experience; major in information technology, computer science or related major preferred
  • Minimally, 5-years of experience; Project management experience; Enterprise Content Management experience; Knowledge Management experience
  • Experience in delivering advanced customer service techniques
  • IT and business work experience including: managing team(s), development, implementation and maintenance of systems across multiple platforms
  • Supervisory experience, preferably in technology
  • Must have significant domain experience in Enterprise Content Management; preferably with a financial background
  • Ability to minimize issues between the user/customer/client and developers and/or development team
  • Senior business analyst experience with significant requirements gathering experience including facilitation, information gathering, diagramming, and process documentation
  • Experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies
  • Strong understanding of IT operational processes and familiarity with standards and trends in the industry relative to IT processes, such as ITIL and CMMI
  • Knowledgeable and experienced in the full Systems Development Life Cycle and Testing Methodologies
  • Comfortable in interacting with staff and management, including Executive levels
  • High degree of skill in the development and execution of business and technical presentations
  • Must be meticulous in creating high quality, high value deliverables
  • Ability to write business process documentation in clear and understandable fashion
  • Well-developed communication skills oral, written, listening. Good analytical and negotiation skills, and close attention to detail
  • Ability to multitask and stay well organized
  • Must have strong collaboration skills
  • Must have excellent leadership, interpersonal, and motivation skills
  • Should be energetic, energizing and engaging
  • Demonstrated proficiency and expertise with personal computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.  Knowledge of or ability to use Bank software and systems.  In addition, should have most or all the following knowledge and experience:
  • Analytical skills, knowledgeable of systems architecture, awareness of new approaches and techniques in the IT industry, excellent communications skills (written and verbal).
  • Ability to analyze assigned specifications, plan, design, and develop solutions, utilizing appropriate internet/intranet/extranet architecture processes supporting a wide range of content—either individually or in concert with project team members.
  • Ability to create well written and clearly understandable functional design specification documents & test cases based on business requirements/use cases to use as interface between business unit and technical team
  • Able to lead various Enterprise Content Management initiatives; Act as Lead ECM Domain Analyst.  Must posses the skills to drive and execute a corporate ECM strategy.
  • Collaboration portal tool experience
  • Knowledge & experience of document capture systems and enterprise document management systems.
  • Real world SharePoint or OpenText experience preferred
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 13, 2017, 10:10:30 AM
Unposting Date Ongoing


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Enterprise Content Management Analyst

Bank of Hawaii
Oahu, HI

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Bank of Hawaii
Oahu, hi

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