6 hours

Enterprise Servicing Supervisor - DMC

Bank of Hawaii
Oahu, HI
  • Job Code

Enterprise Servicing Supervisor - DMC-1800287

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as an Enterprise Servicing Supervisor

Under the direction of the Manager this position provides management support for the Enterprise Servicing unit and supervisory guidance to the staff.  Ensures all servicing functions are performed within the department’s guidelines, plans, assigns and monitors workflow.  Maintains a working knowledge of all operations within the department to optimize performance of unit.   If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.


We’ll give you these important responsibilities…

  • Leads, directs and oversees the staff and processes of the unit.  Understands workflow for all processes.  Ensures work is completed as scheduled, deadlines and customer service level commitments are met.  Ensures processes are in compliance with all applicable operational procedures.  Coaches and trains employees to work productively, follow procedures, and work professionally and accurately. Trains and coaches the staff. 
  • Reviews, monitors and evaluates work for accuracy and performance level. Monitors quality of work.  Provides staff with resources and tools to be successful.  Assists the Manager by keeping the staff informed of changes, product and system requirements. 
  • Works closely with the Manager to optimize department productivity and effectiveness. Reviews and implements changes to improve efficiency of departmental operations to meet departmental goals. Exercises signing authority as required within the unit.  Identifies problems, analyzes situations and exercises authority.  Manages settlement of all routine/non-routine internal/external requests.  Understands and stays abreast of regulatory changes.
  • Effectively communicates verbally and in writing with peers, branch and department personnel and with customers.  Receives, researches, resolves and responds to requests from branches, departments, financial institutions and Bank customers. 
  • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development.   Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate.    Responsible for the timely and effective processing of Human Resource forms/documents relevant to the immediate staff.  Assists the Manager in establishing goals for the unit.  
  • Assists with performing preliminary and final functional/performance testing for new or upgraded systems/applications.  Assists with implementing changes or new functions. 
  • Performs all other miscellaneous responsibilities and duties as assigned.



…if you come to us with these qualifications…


  • Bachelor’s degree from an accredited institution or equivalent work experience.



  • Minimum 5 - 7 years of branch operations and other related banking experience, in progressively more responsible positions or equivalent work experience. 
  • Must have 2 – 3 years lead or supervisory experience in operations or high volume department.


Technical Skills:

  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access and Power Point) or similar software. 
  • Knowledge of or ability to use Bank software and systems. 


Other Job Qualifications:

  • Demonstrated verbal and written communication skills, including presentation skills. 
  • Should be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities. 
  • Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. 
  • Should be able to analyze complex situations quickly and recommend solutions and alternatives.  
  • Must exhibit a positive mental attitude. 
  • Should be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities.
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.



Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Apr 16, 2018, 10:36:51 AM
Unposting Date Ongoing


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Enterprise Servicing Supervisor - DMC

Bank of Hawaii
Oahu, HI

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Oahu, hi

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