1+ months

Escrow Servicing Specialist - 2000099

Bank of Hawaii
Oahu, Hawaii
  • Job Code

Escrow Servicing Specialist - 2000099


Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. Weve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, were embracing change with our new 21st century banking.

Its our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?
Are you ambitious?  Want to make a difference in peoples lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Escrow Servicing Specialist
Under the supervision and guidance of the Escrow Administration Manager, the Escrow Servicing Specialist I is responsible for the review of work processed by the Banks lender placed and insurance tracking vendor for compliance; in addition, the preparation, processing, and follow-up on all aspects of Flood Insurance, Private Mortgage Insurance (PMI), Mortgage Insurance Premium (MIP), Property Tax, Optional Insurances, Lease Rent and Escrow Analysis. Cross-training staff on new functions and enhancements to the system. Assists in business units compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Well give you these important responsibilities

  • Monitors lender placed and insurance tracking vendor for compliance with investor guidelines and/or Bank standards. Review of various reports internal and external to ensure insurance information setup, disbursements, cancellations and correspondence are processed timely and accurately. Monitors property tax vendor for compliance with investor guidelines and/or Bank standards. Reviews various internal and external reports to ensure property tax payments are made timely and accurately to avoid penalties. Follows-up with vendor for identified issues to ensure remediation. Ensures timely processing of premiums for private mortgage insurance (PMI), mortgage insurance (MIP) and other required disbursements.
  • Handles inquiries and performs research for internal and external customers and resolves most problems using independent judgement with little supervision. Communicates effectively verbally and in writing with customers and all levels of employees and management. Maintains an understanding of complex escrow accounts to effectively explain account details.
  • Understands and utilizes the functionality of the Mortgage Application System and other available system tools to perform duties more efficiently and effectively.
  • Cross-trains staff on new functions and enhancements to the system or operations within section and department. Assists in formulation, communication and implementation of department policies. Coordinates departmental changes required to improve customer service and reduce overall cost.
  • Works with Optional Insurance carrier to coordinate optional insurance coverage for customers. Generates letters to customers and reports to insurance carrier.
  • Performs all other miscellaneous responsibilities and duties as assigned.


This position requires use of a personal computer and other standard office equipment (fax,copier, 10-key calculator and telephone).


if you come to us with these qualifications

  • Education: High school diploma or G.E.D.
  • Experience: Minimum 2 years of work experience in mortgage/escrow administration, requiring knowledge of basic accounting/book keeping or equivalent work experience.
  • Technical Skills: Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
  • Other Job Qualifications: Possesses strong oral and written communication skills. Must demonstrate critical thinking, be analytical, detail oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines, handle multiple priorities and follow up consistently. Must be flexible and able to work with internal and external stakeholders of varying levels. Able to work flexible hours including evenings, weekends and holidays as needed. Must be able to lift bins/boxes weighing 20-30 lbs.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Banking/Lending
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Feb 13, 2020, 11:32:59 AM
Unposting Date Ongoing


Posted: 2020-02-13 Expires: 2020-04-10
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Escrow Servicing Specialist - 2000099

Bank of Hawaii
Oahu, Hawaii

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