14 hours
2018-08-142018-09-13

Private Bank Experience Coordinator

Bank of Hawaii
Oahu, HI
  • Job Code
    157086

Private Bank Experience Coordinator-1800595
Description

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

 

A day in your life as a Private Bank Experience Coordinator

Under the direction of the Chief Operating Officer, this position is responsible for assisting with managing the marketing & branding, talent acquisition & development, and with ensuring the seamless delivery of products and solutions to all clients within The Private Bank. The position is also responsible for coordinating and supporting clients and in Signature Service Team related activities. This position will manage the Private Bank internal website, collateral, gifts, training and other support materials to serve clients and officers.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

 

We’ll give you these important responsibilities…

  • Develops, plans, researches and manages project plans for The Private Bank client experience strategies.  Assists with defining the project scope, timing and deliverables.  Manages strategy project development from beginning to end. Tracks results and evaluates progress and timeliness.  Updates status reports and conducts status meetings as necessary.  Oversees The Private Bank experience workflow process, contents design and delivery, including but not limited to client journey mapping, project deliverables, client issues evaluation and recommendations. 
  • Manages The Private Bank internal website, collateral, gifts, training, presentation and other support materials for the department. Maintains a strong relationship with business partners and obtains deliverables from other areas as needed. Light interaction with sales, customer service, and product development, to ensure our website, collateral and other communications accurately reflect our Private Bank brand.
  • Manages The Private Bank Learning Series, Online Learning Library, New Hire program, Client Onboarding Program, and Division Meeting.  Serves as a liaison with division teams to help define problems and objectives and to guide with the development of The Private Bank experience execution plans and programs. Maintains market and industry intelligence on current and future trends and best practices. Plans, evaluates and consults with business units and external vendors as appropriate on additional client experience tools or needs.
  • Participates in cross-functional task forces. Keeps track of department inventory and assists on special projects as needed. Assists manager with creating presentation, calendar management, and specail project management.
  • Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

…if you come to us with these qualifications…

Education: 

  • Bachelor’s degree from an accredited institution or equivalent work experience.

 

Experience:

  • Minimum 1 - 2 years of relevant work experience in marketing, customer service, education, communications or equivalent work experience. 
  • Banking/financial services industry experience preferred. 
  • Prior process improvement/project management experience also preferred.

 

Technical Skills:

  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
  • Knowledge of or ability to use Bank software and systems. 
  • Must have experience using Adobe, as well as demonstrated knowledge of print production management. 
  • Experience with other graphics applications, image management software, or SharePoint is desired, but not required. 

 

Other Job Qualifications: 

  • Must possess a global/organizational perspective, the ability to manage multiple and complex projects/processes. 
  • Requires excellent verbal and written communications skills. 
  • Must also have good facilitation/presentation skills; project management skills; customer negotiations/needs assessment skills; problem solving and decision making abilities. 
  • Must be able to identify areas of client experience improvements/needs in the organization. 
  • Requires the ability to work with all levels of management to build partnerships and enhance relationships. 
  • Possesses leadership skills. 
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required. 
  • Travels by air as required. 
  • Must be able to work flexible hours including evenings, weekends and holidays as necessary or assigned. 

 

 

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

 

Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jul 31, 2018, 8:04:15 AM
Unposting Date Ongoing

Categories

  • Salary Questions

    Find out how your paycheck compares by industry, function, location, and more.

    Check Right Now

  • Resumes

    From creating the perfect resume to nailing the interview, this article is a must-read before you start your Job Hunt.

    Get Started Now

  • Set Up Your Job Alerts

    Be alerted when a job is posted that fits your professional criteria.

    Set Up Your Alerts Right Now

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Private Bank Experience Coordinator

Bank of Hawaii
Oahu, HI

Share this job

Private Bank Experience Coordinator

Bank of Hawaii
Oahu, hi

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast